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Vocus

April 24, 2013 by CiviliNation

 

 

CiviliNation founder Andrea Weckerle presented the webinar Defuse Digital Drama! which discussed how to stay cool during flame wars, silence social screaming matches, and minimize lasting damage. Watch the free replay here and see the slides here.

Also check out the accompanying post Online Conflict Management as a Business Process and the follow-up Eight Steps for Handling Online Criticism.

 

 

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Filed Under: In the News Tagged With: Conflict Resolution, Reputation

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