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President Obama, the Social Media President?

August 30, 2012 by CiviliNation

Is President Obama the Social Media President? From his campaign’s use of technology and social media to win the 2008 election, to his continued use of technology to try to win again in November 2012, he is certainly a social media master.

President Obama has participated in a Twitter town hall meeting, a Facebook town-hall meeting, and a LinkedIn town hall meeting. Yesterday he took part in Reddit’s “Ask Me Anything” (AMA) thread for half an hour at 4:30 p.m. Eastern. AMA is a regular Reddit feature which allows people to answer questions posed by the site’s community members, but Obama was the most prominent individual to ever do so.  According to the Washington Post, Reddit drew 3.8 million page views on the first page of the Obama thread and over 2.6 million unique page views on the first page.

Is you’re interested in seeing the comments and questions he was asked look here and have a look at his responses here. He spoke about the economy, Internet freedom, American forces in Afghanistan, Politican Action Committees and super-PACs, space exploration, sports, and trying to balance his personal and work life

His parting comment was:

I want to thank everybody at reddit for participating – this is an example of how technology and the internet can empower the sorts of conversations that strengthen our democracy over the long run.

 

Filed Under: Cybercivility Tagged With: Conflict Resolution, Cybercivility, Freedom of Speech

Let’s Be #PositivelySocial on August 14

August 9, 2012 by CiviliNation

The World Wide Web just celebrated its 21st birthday a few days ago (August 7th, to be exact), and it’s changed our lives in immeasurable, positive ways. But as those of us who spend a lot of time online know, it’s not all fairy dust and pink unicorns on the Internet. Far from it. Just check out CiviliNation’s Twitter feed and Facebook account for example upon example of people unleashing vitriolic hatred, negativity and apathy online. It’s disheartening and exhausting.

So it’s nice to see efforts underway to change the tone of online discourse, efforts by those who are tired of what they’re seeing and who want the Web to be an embracing environment where differences can be managed in a mature and respectful way. Real Simple magazine, for example, held Be Nice on the Internet week from January 9-12. It hosted a contest where readers could submit e-card ideas for friendlier spins on common online terms such as F*** You. See this fun submission by Alicia Mickes and Khaiersta English:

And Frank Eliason, Senior Vice President of Social Media for Citibank, is asking people to go further. He’s designated August 14 as #PositivelySocial day and explains the thinking behind it:

We used to think the best was ahead of us, but due to the economy, negativity from politicians (in my view this is from all sides of the political spectrum), and other shifts within society (including social media), many of us have lost that belief. It is time we as a society start bringing that back and it starts with us. I think we can easily do that by starting with a day to recognize the positive things in our life, even things companies are doing well and others around us. I picked August 14, 6 months after Valentine’s day. (emphasis added)

In a follow-up post he explains what his personal six #positivelysocial beliefs are:

  1. Respect Others – This to me is the number one issue.  We all are passionate about our beliefs and often we express them in a manner that is closed to others, or sometimes downright cruel to others….
  2. Welcoming Dialogue on the Topic – The greatest aspect of social is the fact that everything is open for discussion, so when posting, be open to the conversation, in fact welcome it!…
  3. Sharing Links that Live up to being #PositivelySocial – …We should not share links to sites that treat people in a manner we would not want to see them treated.
  4. Take a Stand – If we were at a cocktail party and someone was being insulting to others, or unsocial in any way, someone would usually tell them to knock it off or leave….We should also make clear to community style websites that it is important that their content be appropriate and comments or discussions are managed in a way that does not take away from the community as a whole.
  5. Truth and Facts Reign Supreme – The web is filled with innuendo, speculation, and down right errors.  The key is verifying information prior to sharing….
  6. Share the Good Too – It is easy to share the negative….At the same time if you are always sharing the negative people may lose sight as to who you are, try to share the good too.  I have also found brands want to know what they are doing well so they can strive to do more of it.  Of course this is not just about brands, recognize each other.  That can be a powerful message to those around us all!

 

His #PositivelySocial idea is resonating with a lot of people, as seen in the sample Twitter screenshots below:

So, what will you be doing online on August 14th?

 

Filed Under: Cybercivility Tagged With: Civility, Conflict Resolution, Cybercivility

Mediation Week is October 16 – 22, 2011

September 8, 2011 by CiviliNation

Attorneys, by virtue of the role they play, are often at the frontlines of conflict. While the adversarial process entails certain legal benefits and protections, one of its drawbacks is an environment that often leaves one party on the “losing side” of the equation and unhappy with the outcome.

The American Bar Association has long recognized mediation as an important skill for attorneys to have, and not surprisingly, the Section on Dispute Resolution is one of the ABA’s newest and fastest growing sections with over 19,000 members. The Section recently stated:

The recognition that not all cases are well suited for the adversarial  process and that there are multiple paths to justice is increasingly shared by attorneys, judges, and the public.

Mediation is often preferred over litigation because it is generally voluntary, collaborative, confidential, informed, impartial, and balanced. “Surveys of those who have participated in mediation reveal strong levels of satisfaction.”

The ABA Section on Dispute Resolution is holding its 2011 Mediation Week from October 16 – 22 with the theme “Civility and Civil Public Discourse.”

Lawyers and mediators play a special role in promoting civility and civil public discourse.    In their use of mediation and in other endeavors, lawyers can encourage  and model the use of civility, non-disparagement, dialogue, problem solving, and other collaborative  practices by other lawyers, public officials,  community leaders  and members of the general public.

As part of Mediation Week, the Section on Dispute Resolution offers a toolkit containing a variety of useful information and links. Among them:

  • Resources for conducting Mediation Week programs in your geographic area
  • Training exercise for K-12 and college students
  • Videos, handouts and  explaining the mediation process and benefits for the general public
  • Professional conduct resources and handouts

 

 

 

Filed Under: Cybercivility Tagged With: Conflict Resolution, Cybercivility, Law

Nerve: Poise Under Pressure

July 21, 2011 by CiviliNation

Taylor Clark, Nerve: Poise Under Pressure, Serenity Under Stress, and the Brave New Science of Fear and Cool (Little, Brown and Company, 2011)

Taylor Clark’s new book Nerve is an interesting, fun-to-read and scientifically-supported examination of what causes people to feel apprehension, anxiety, fear and terror and explains how they can successfully manage these emotions. His subject is of particular interest to targets and victims of online hostility, who often find themselves blindsided by attacks they feel ill-equipped to deal with.

Clark succinctly explains the difference between anxiety and fear.  Anxiety is “a cognitive phenomenon [whose] purpose is to protect you from potential dangers that might pop up in the future,” while fear “is the physical feeling you get when there’s something dangerous in front of you right now, and its simple job is to get you to safety.”

He points out that “fear is a fact of life. All we can do is learn how to be afraid in the right way,” and provides a dozen suggestions to get people started:

(1) Breathe: “By consciously controlling our breath, we can inform our parasympathetic nervous system that things are ok, lowering our heart rate and taking fear down a notch.”

(2) Put your feelings into words: “Talking or writing about an emotion like fear helps the brain process it behind the scenes; it allows the mind to [sort out] thoughts and feelings instead of just churning them over repeatedly.”

(3) Train, practice, and prepare: “Training is the only reliable way to ensure success; though repetition and experience, you program yourself to do the right thing automatically.”

(4) Redirect your focus: “The culprit is cases of meltdown under pressure isn’t fear but misdirected focus: we turn out attention inward and grow preoccupied with worries about results, which undercuts our true abilities. [Instead] concentrate on the present moment and on the task at hand.”

(5) Mindfully disentangle from worries and anxious thoughts: Either “learn to simply watch your worries and let them coast without getting entangled with them” or “postpone worry” to a more appropriate time.

(6) Expose yourself to your fears: “If you want to give your amygdala [the part of the brain that registers fear] a chance to get over a fear, you must expose yourself to the things and ideas that scare you,” thus getting “in the habit of moving towards your fears rather than running away.”

(7) Learn to accept uncertainty and lack of control: “With enough exposure, the [frightening] idea loses its power and becomes almost dull.”

(8) Reframe the situation: “Reframing things with a more optimistic and realistic spin let’s us keep our fears in the right perspective.”

(9) Joke around: “Thinking playfully or joking in a stressful situation helps us break out of a negative point of view and see things differently.”

(10) Build faith in yourself: “Developing confidence that you can handle intense fear and stressful predicaments is absolutely vital. Confidence transforms dangerous-seeming threats into challenges we can overcome, it gives us a sense of control over our fate, and it keeps us plugging away at problems until we find a solution instead of just giving up.”

(11) Keep your eyes on a guiding principle: “Dedication to a higher principle – be it spiritual belief, altruism, or personal goals and principles – keeps us afloat and pointed on the right direction when everything appears scary and hopeless.”

(12) Open up to fear unconditionally: “There’s nothing wrong with feeling anxious, ever, over anything at all. Fear and anxiety are a part of who we are….Instead of battling fear, we just let it happen, and when the fight against it dissolves, so does the torment.”

Filed Under: Cybercivility Tagged With: Conflict Resolution, Cyberbullying, Cybercivility

Your Online Behavior has Consequences – Social Media Used to Screen Job Applicants

June 28, 2011 by CiviliNation

We’ve been cautioning people for a long time that what they post online can have serious implications for their careers.

Last month, the U.S. Federal Trade Commission’s Division of Privacy and Identity Protection stated that Social Intelligence, a consumer reporting agency and background screening service company that provides human resources, legal, compliance, and risk management organizations with information to assist in hiring decisions, may continue its work as long as it informs its clients of their legal obligations under the Fair Credit Reporting Act (FCRA).

Practically speaking, this means that the information that current employees and job applicants place on publicly-available social sites and elsewhere – or that others publish about them – is fair game, as long as the individual is later informed of any adverse action (for example not being hired) taken on the basis of the reports that Social Intelligence generates which contain employer-defined objectionable material.

According to a Social Intelligence spokesperson, “as per our policies and obligations under the Fair Credit Reporting Act, the only information we collect on job applicants is employer defined criteria that is legally allowable in the hiring process. Examples of this include racist remarks, sexually explicit photos or videos, or illegal activity such as drug use.”

Social Intelligence COO Geoffrey Andrews stated that:

In a given pool of candidates they screen, there are usually 20% who don’t pop up in an Internet/social media screen (“despite what some media have claimed, we don’t see a no-hit candidate as a negative thing”), 60% have a neutral or positive Internet footprint (“we’ll flag positive things in addition to the negative, such as awards received or an active presence on an industry blog”), and 5-20% of applicants have something negative out there about them. In an executive screen of older candidates, it’s closer to 5%, but in an applicant pool for a lower level of job with younger applicants who are more likely to have an Internet presence, it hits that higher 20%.

So what kinds of things does Social Intelligence search online for? As reported in Forbes, it’s instances of “employees’ disclosure of confidential or proprietary information, professional misconduct, or illegal activity” and “that monitoring does sometimes extend to looking to make sure an employee isn’t criticizing the company somewhere or getting into Internet fights with colleagues.” And by the way, negative information is stored for 7 years.

Prospective employees can, of course, not give their consent to a company to conduct a social media background screen check, but that in itself could result in them being passed over in favor of someone who greenlights the screening.

 

 

Filed Under: Cybercivility Tagged With: Civility, Conflict Resolution, Privacy, Reputation

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