Buy Our Book Civility in the Digital Age
CiviliNation takes a strong stand against online hostility, character assassination and adult cyberbullying. That’s why we’re excited about the book Civility in the Digital Age: How Companies and People Can Triumph over Haters, Trolls, Bullies and Other Jerks, written by CiviliNation founder Andrea Weckerle and foreworded by Wikipedia’s Jimmy Wales.
It doesn’t pull any punches and instead lays out, in often blunt language and with hard-hitting examples, the negative behavior frequently found online. But it’s our belief that it’s possible, with the right approach, willingness and tools, to have the Internet be an embracing place where people safely come together to share ideas and work through some of the most difficult issues of today without allowing the negative forces to take over. The book offers real-world solutions for how to turn things around.
ALL PROCEEDS GO TO CIVILINATION! We participate in the AmazonSmile program where Amazon donates to CiviliNation when you shop through our special AmazonSmile link http://smile.amazon.com/ch/80-
What's covered in each chapter:
Chapter 1, "Who Gives a Darn About Conflict?" discusses the negative effects of unresolved conflict, explained the unique aspects of conflicts in online environments, and provided foundational concepts in conflict resolution.
Chapter 2 , “Why Your Online Reputation and Privacy Matter,” talks about why your online reputation and privacy matter, how to create a positive online footprint for yourself and your organization, and how to measure and monitor these reputations.
Chapter 3 , “The Different Types of Conflicts and Which Ones Matter Most,” explains the different types of individuals or groups that clash online and the different types of conflict issues that you are most likely to come across.
Chapter 4 , “Who Are the Troublemakers?” analyzes the most common types of difficult personalities you’ll encounter online and what strategies work best with each of them.
Chapter 5 , “What’s Your Conflict Style?” addresses the different personal conflict resolution styles, helps you identify which one applies to you, and discusses the benefits and drawbacks of each of the styles.
Chapter 6 , “The 101 of Anger Management,” explains why anger management is a foundational skill necessary for conflict management online, what anger is and how it differs from seemingly similar emotions, the real reasons people get angry, and how to express anger online in a productive and safe manner.
Chapter 7 , “Digital Literacy in a Hyperconnected World,” covers the basics of digital literacy, specifically the framework for analyzing and evaluating online information for accuracy, bias, and authorship, and explains why digital literacy plays a key role in effective conflict management.
Chapter 8 , “Into the Trenches: Conflict Resolution Skills and Strategies,” gets into the nitty-gritty of conflict analysis and resolution, covering details such as the different strategic approaches to managing online conflicts, the importance to effectively handle others’ hostility and frustration, the successful use of neutral versus inflammatory language, and the different approaches to deal with single occurrence versus repeat occurrence conflicts.
Chapter 9 , “Legal Aspects of Online Disputes and Conflicts,” covers the basic legal concepts that you should know to safely participate in the online environment, discusses individuals’ rights and responsibilities, and talks about how to draft and implement robust corporate social media policies that both recognize the need for clear rules of behavior and simultaneously support the First Amendment protections individuals enjoy.
Chapter 10 , “30-Day Plan for Better Conflict Management Online,” draws on the information and skills covered in this book and translates them into a 30-day plan of action that includes concrete steps and accompanying checklists.
(Excerpted from Civility in the Digital Age: How Companies and People Can Triumph over Haters, Trolls, Bullies, and Other Jerks, Que Publishing, 978-0789750242, February 2013, pages 19-20)